FREQUENTLY ASKED QUESTIONS
How much are the candles?
Baby/Child Candles
Price varies depending on the candle size. The price includes personalising on candle front and back, complete with ribbon finish. There are no extra charges for artwork design, photo inclusion or embellishments. All baby candles come with complimentary white pull string organza bag.
Wedding Candles
Price depends on the candle set you choose. The price includes personalising on candle front and back, complete with ribbon finish. There are no extra charges for artwork design, photo inclusion or embellishments, these are complimentary (unless otherwise stated).
Why Susan’s Personalised Candles for your Candle Keepsake?
When you choose to purchase a candle through us you will be buying quality. We offer only Australian made elegant quality pillar candles that are off the highest grade parrafin wax. Our peak top candles have superior long burning qualities. We supply retail outlets Australia wide so you can be guaranteed of quality workmanship and professional service.
How are the candles personalised?
All images and text and incorporated within the wax, giving the candle a smooth satin like finish. Our candles are not finished with wraps, paper or stickers that will blister or peel, our special coating process will ensure your candle lasts a lifetime.
How do I order my candles?
Our personalising and ordering process is simple and secure. Simply view our gallery selection of candles, click the "order now" button on your chosen candle design and start building your candle by filing in the online order form which allows you to choose your verse, font, colours, motifs and ribbon. Add your products to the cart and continue through to checkout - it’s that easy!
How do I order godparent candles?
The godparent candles are personalised to match your main ceremony candle chosen. The photos shown are examples only. To order click on ANY of the sets and complete the order form. Please note: Godparent candles are not sold separately, can only be purchased in conjunction with main ceremony candle. Complete your ceremony candle purchase, then continue shopping and add godparent/gift candles.
If I purchase gifts from the gift selection do you combine postage?
Yes, I will combine delivery, so if you purchase a gift or a pesonalised blanket, towel etc, this will be delivered with your personalised candle purchase. We have some lovely godparent and baby gift ideas.
How do I pay for my candles?
Payment needs to be made within 3 days after being advised the total amount payable. We accept credit card payment, direct deposit, cheque, money order or cash on pick up (with prior approval). If making payment via bank deposit, please use your surname as reference when transferring funds and advise via email once payment has been made.
When will I get my candles?
Turnaround time is 10 working days for a standard order and up to 4 weeks for a larger orders that include bombonieres.
Please note that work on your candle/s will only commence once full payment is received.
I need a candle in less than 10 days, can this be done?
Please send us an email before placing an order and we will confirm if this is possible.
What kind of photo should I send for my candle?
Please do not upload a photo that is larger than 2M as it will not upload successfully and will automatically delete the information you have entered into your order form.
For best results when taking your photos, set your digital camera on the highest mega pixel setting and size. If scanning your images, make sure they are a minimum of 300dpi. It is best to send images uncropped and we will crop and remove red eye as part of the process.
It is best to email images that are large as we can reduce the image size without loosing the quality, however images that are too small will reduce in quality when enalrged. The larger the image, the better the final result. Close up shots are preferable.
Images can be supplied either via email, on disk or a s a hard copy photograph. We will return posted images with your order. We will not be liable for photographs or disks lost in the mail. If you think your photo may be lost, please keep a copy for yourself.
Do you email the design proof or the candles before making them?
A PDF proof is emailed to you for approval within 48 hours of payment confirmation. Alterations to your order may be made untilt he final PDF proof is approved. Once approved, no alterations may be undertaken. Please be aware that due to variations in monitors the colours and images may vary slightly on screen to that of the finished candle. Once artwork is approved, your order should be ready for despatch within 7 working days.
Where do you deliver?
Our candles are delivered Australia Wide.
How much will I pay for delivery?
Our candles are delivered via courier at an additional cost of between $13.50 and $16.50 depending on where you are located. Orders will be delivered to your nominated address and a signature will be required at time of delivery. If you are not home when attempted delivery is made, the driver will leave a calling card for you to ring and organise a suitable delivery day or you can provide authority to leave your parcel if you are not home. In some instances parcels will be given authority to be left at your door depending on which courier we use to send your parcel. If you do not want the parcel left at your door, please let us know when placing your order.
How do you package my candle for delivery?
Every care is taken to ensure that you receive your personalised candle in the exact condition as I sent it. Each candle is wrapped in tissue paper, then bubble wrap, cushioned in shredded paper and sent in a cardboard box marked “Fragile”. We are not liable for any damage due to poor handling caused by third parties as we take great care in packaging your order to reach you intact.
Can I pick up my order?
Yes, orders can be collected from the Hills District, Baulkham Hills.
Can I pay on pick up?
Yes, with prior approval, please call me to discuss payment options.
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