Very happy with the service, product and delivery from Susans Personalised Candles. I purchased the Unity Candles for our wedding, and they were a beautiful touch with professional finishes on the candles. Thank you

Jenna Cali Debattista

Susan has created 3 baptism candles for us over the past 5 years. Her customer service is outstanding and the products are always delivered quickly. She takes extra care to ensure the candles are not damaged in transit. Highly recommend her for candles for any occasion!

Lauren Rendell

Gorgeous candles & great service. I ordered my sons baptism candle close to a week from the ceremony. I received it with days to spare & could not be happier with the finish & design. Highly recommend

Miranda Morrissey

We have used Susans candles for our wedding candles and then both our childrens baptism candles. Each time they have been so beautiful and we received so many comments about how beautifully made they are! Had a very quick and easy turnaround and Susan was lovely to communicate with! Highly recommend

Estelle Unutmaz (Castle Hill, NSW)

What a pleasure to deal with you Susan,very easy communication,professional service and top quality products,I love the candles and will recommend you very highly,A BIG THANK YOU

Jane Schembri (The Ponds, NSW)

Hi Susan, Thank you so much for making our beautiful Commitment Ceremony candles. Our celebrant Meriki Comito suggested a candle unity ceremony, and recommended your website. When I saw the beautiful candles you made I knew we had to include this in our ceremony. The candles looked absolutely amazing, especially the full set including tapers. We had our niece and nephew carry in the family candles, and our mothers light them to represent their blessing. It really did add that extra personal touch to our day. We now have the candles on display in our cabinet at home, and plan to light them again each year on our anniversary. They looked amazing, and are a keepsake of our special day and they commitment we made. I have attached some photos from our photographer so you can see just how great they looked on the day. Thank you once again. Kind regards,

Andrew Friend

Hi Susan, I just wanted to say a huge thank you for my candle. The whole process from ordering to delivery was so easy and professional and I would definitely come straight to you next time I have to organize a candle. The candle was so elegant and classy and it put all the other candles on the day to shame. It worked perfectly with the theme of the day and my cousin was so happy with it as well. Thanks again,

Iliana Tripolone

May we sincerely thank you for the beautiful wedding unity set you have put together for our special day! You did an incredible job working to our specifications and design and the finished products have exceeded our expectations - these will definitely be taking pride of place in our homes.

Catherine Tran (Beecroft NSW)

Hi Susan, Just to let you know that we just received the candles. Thank you so much, they are better that i could have imagined. You were punctual and thanks for the communication. Will definently be back in contact for the next christening or event.

Trish Hanger (Langwarrin Vic)

Good afternoon to you Susan, Just letting you know that I have received the candles this afternoon and what can I say, they are just fantastic. You have done a fabulous and flawless job on them. I would like to express my gratitude and thanks for your kindness, professionalism and efficiency. I wish for you and your family a wonderful Christmas and hoping 2008 brings you the grandest of things!!!

Vaness and Family (Alexandria NSW)

Hi Susan, Just wanted to let you know that the candle arrived safely today. Thank you so much. Once again you have created for us a beautiful candle - we love it! Now both our boys will have a special keepsake from their Naming Ceremonies. We will continue to recommend your candles to everyone and look forward to dealing with you yet again in the future.

Michelle Hilder (Sebastopol VIC)

Hi Susan I received the candle today and am very happy with it. Its beautiful!! Thanks for the super fast delivery aswell. I have another candle I need to order for another upcoming baptism and now my daughter would like to renew her candle so i will be in contact with you again soon. Fantastic service and product!

Juliyet (Ferntree Gully Vic)


 

 

Copyright

All copyright is wholly owned and reserved by Susan’s Personalised Candles. All designs are exclusive and original to Susan’s Personalised Candles and are protected by copyright law. It is an offence to steal in whole or in part any of the designs, layout, copy or photography created by Susan’s Personalised Candles.  It is illegal to reproduce any text, design or content from this site without express permission from Susan’s Personalised Candles.
 
Violations of copyright on any of our content including design, text, imagery or other will be vigorously pursued.
 
Pricing
 

All prices are in Australian Dollars (AUD) and are subject to change. Sizes and designs may change over time. Susan’s Personalised Candles reserves the right to update their pricing at any time without notice. Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation. We do not accept responsibility for any poor handling by our courier providers which may cause any damage to your candle while in transit.

 
Payment & Ordering
 
As each job is created on a to-order basis, full payment is required before work can commence on your job.
 
The easiest and most efficient way to order is via our secure online shopping cart. It’s user-friendly, and you can be assured that your personal details are treated with the utmost security and privacy.
 
Secure Credit Card Payment
 
At Susan’s Personalised Candles we use a secure payment gateway which allows us to accept credit card payment by Mastercard or Visa. We also accept Bank Deposit, Cheque & Money Order. Using these methods will require payment to be cleared before work will commence on your order. When making payments by Direct Bank Deposit please ensure you make a note of your name in the description section. An email once you have deposited your funds would also be appreciated.
 
Sample Proof
 

A PDF proof will be emailed to you for approval before printing. Once you have checked and approved your proof, please email your approval in writing to susan@susanscandles.com.au  Once your approval has been received, your job will commence and your personalised candle posted out to you.  Please allow at least 7 working days from approval of your proof to delivery.

Proofreading

The PDF proof is sent to you to check the content.  Please be aware that due to variations in monitors the colours and images may vary slightly on the scrren to that of the finished product.  Client errors that are signed off through the proofing process are to be redone at the clients expense.  It is the client’s responsibility to check all copy is correct before providing approval.  Ensure that all text supplied is as final as possible.

Alterations

Alterations to your order may be made until the final PDF proof is approved. Once approved, no alterations may be undertaken. 

Printing/Colour

Colours may vary slightly from those shown on the website due to the limitations of Internet technology.  We take pride in the quality of our work and assure you that all of our artwork i sprinted to the highest standards.

Images

Images can be supplied either via email, on disk or as a hard copy photograph. Susan’s Personalised Candles will not be liable for photographs or disks lost in the mail. If you think your images may be lost please keep a copy for yourself. We will return posted images with your order. Please ensure digital images have been taken at the highest mega pixel setting and size on your camera.

Please be aware that printed images may differ in colour, darkness/lightness and quality to that of your printed photographs and to that of how they appear on screen. This is due to the different printing process and technique that is used.

Susan’s Personalised Candles will not be responsible for variations in colour/quality due to normal printing processes, or for flaws in the image that you have supplied us.

Postage & Packing

Each order will be delivered by Courier. Depending on your location, a courier will be assigned to leave your parcel at your door. If you do not want your parcel left at your door, please advise at time of ordering.  We are not liable for any damage or loss whatsoever caused by third parties as we take great care in packaging your order to reach you intact.

Deadlines/Delivery Times

Please allow between 2 weeks from start to finish of your order. Urgent orders may require an additional priority fee depending on client request. We will advise if this is applicable to you.   Susan’s Personalised Candles reserves the right to turn away orders where deadlines cannot be met. 

During the year we will be closed during certain periods. We will give as much notice as possible on our site as to these closure dates.  

Delivery times quoted on our site are approximate and depend on the speed in which you supply information to us and approve your proofs.

Privacy

At Susan’s Personalised Candles, we respect your privacy and promise not to disclose, exchange or sell your personal details to any third party.  Your personal information will remain secure and confidential and will only be used to process your order or to inform you of special offers.

 

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